Paris, February 18, 2008 – Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced that its Alcatel-Lucent OmniPCX Enterprise platform IP telephony solutions have been deployed at the new Cotswold Water Park Four Pillars Hotel in Gloucestershire, UK. The installation, which was carried out by Alcatel-Lucent's business partner NextiraOne UK, enables the four-star hotel to offer an exceptional standard of guest services and provides staff with improved internal communications.



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All 219 bedrooms of the luxury resort are equipped with Alcatel-Lucent digital handsets, providing ease of access to features such as voicemail and wake-up services. Conference rooms are also fitted with Alcatel-Lucent handsets, while hotel managers are equipped with Alcatel-Lucent DECT handsets, ensuring they are always contactable regardless of their location in the hotel.

Cotswold Water Park Four Pillars Hotel is also utilising the new solution to manage and bill calls more effectively and accurately. The Alcatel-Lucent platform not only serves the hotel guests and administration, but also links the hotel to the head office and a centralised reservation contact centre. This allows Four Pillars to benefit from free internal calls between the three centres, resulting in significant cost savings and streamlining the hotel group’s communications.

The hotel opted for the Alcatel-Lucent and NextiraOne UK offering based on the companies’ considerable experience in the hospitality sector, and due to the dynamic and future proof nature of the communications solution.

“Not only does the new Alcatel-Lucent solution enable our staff to provide guests with superior services, it has also helped us improve staff collaboration,” said Rex Clayton, financial director of the Four Pillars Hotel Group. “As an expanding hotel company, we are continuing to grow and improve the services we offer our customers. The Alcatel-Lucent solution provides us with the flexibility to accommodate this growth and can be easily extended to cover new facilities, such as our new food outlet due to open in 2008.”

“The Cotswold Water Park Four Pillars Hotel has been quick to utilise IP telephony to give customers immediate access to staff for all their needs, providing an excellent customer experience,” said Peter Tebbutt, regional support centre director for Alcatel-Lucent’s enterprise activities in the UK and Ireland. “By leveraging its investment in IP telephony, the hotel is able to integrate its network, people, processes and collected knowledge of the staff to enhance its overall guest experience.”

“The hotel and leisure industry recognises the operational and cost-reduction benefits that IP telephony can bring. NextiraOne has strong expertise in delivering both large and small IP installations across Europe, so we were able to extend our expertise to Cotswold Water Park Four Pillars Hotel,” said Steven Skakel, managing director for NextiraOne UK and Ireland. “The group can now look forward to smoother operability and further enhanced customer service.”



About NextiraOne
Headquartered in Paris, NextiraOne are Europe’s leading experts in communications services. We design, install, maintain and support all of our customers’ communications needs from voice to mobility, security and applications. We provide seamless, end-to-end communications solutions working with the leading technology vendors in the industry to deliver maximum business benefit to our customers. Discover more at: http://www.nextiraone-eu.com

*NextiraOne and the NextiraOne logo are registered trademarks of NextiraOne LLC



Alcatel-Lucent Enterprise Forum 2008
February 20-21, 2008, Palais des Congrès Porte Maillot, Paris – France
Visit the Alcatel-Lucent Enterprise Forum 2008, the company’s worldwide event dedicated to enterprise customers, prospects, business partners, press and analysts. More than 60 conference sessions, led by industry visionaries, expert analysts, partners, customers and Alcatel-Lucent executives, will be held during the Alcatel-Lucent Enterprise Forum, where participants will explore the relationship of networks, people, processes and knowledge within a Dynamic Enterprise. For more information, visit: www1.alcatel-lucent.com/enterprise/forum/


A propos d’Alcatel-Lucent
Alcatel-Lucent (Euronext Paris et NYSE: ALU) propose des solutions qui permettent aux fournisseurs de services, aux entreprises et aux administrations du monde entier d'offrir des services voix, données et vidéo à leurs propres clients. Leader dans les réseaux haut débit fixes, mobiles et convergés, les technologies IP, les applications et les services, Alcatel-Lucent développe des solutions complètes qui rendent possibles des services de communications innovants pour les utilisateurs, qu'ils soient chez eux, au travail ou en déplacement. Présent dans 130 pays, Alcatel-Lucent est un partenaire local avec une dimension internationale. L'équipe de service d'Alcatel-Lucent est la plus développée et la plus expérimentée de l'industrie. Le Groupe compte également l'une des plus grandes capacités de R&D dédiées aux communications. Alcatel-Lucent qui a réalisé des revenus de 17,8 milliards d'euros en 2007, est une société de droit français, avec son siège social à Paris. Pour plus d’informations, visitez le site d’Alcatel-Lucent à l’adresse http://www.alcatel-lucent.com

Contactez le service de presse d'Alcatel-Lucent: press@alcatel-lucent.com


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