New expo showcases the power of analytics and artificial intelligence to transform travel

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Hamburg, 12 April 2018: This year at Passenger Experience Week, a brand new event was launched to ‘zoom out’ from specific aspects of the passenger experience and explore how technology can be used to create a seamless and personalised overall passenger journey.

The inaugural Passenger Technology Solutions (PTS) event took place in Hamburg this week from 10th- 12th April, and featured some of the most cutting edge innovators in big data, machine learning and predictive analytics.

A significant announcement came from analytics company Black Swan Data, who unveiled a alliance with gategroup to allow as-you-board pre-ordering of meals based on predictions of what particular types of passenger on certain routes are likely to want. Boasting a reduction in wastage of up to 50%, as well as up to 15% cost savings, the collaboration shows how data analytics can be used to transform the passenger experience.

Meanwhile, the CCO of Hamad International Airport, Badr Al Meer, chose his session at the PTS Seminar Theatre to reveal that the second stage of an ambitious digital transformation project at the airport has been completed. Using facial recognition and other biometric technologies, the new system allows passengers to pass through the airport without once showing their boarding pass or passport.

Alongside these announcements, other PTS exhibitors took advantage of the event to showcase highly innovative new products including chatbots, ecommerce platforms, cabin management tools and passenger engagement technologies.

Global connectivity provider Mondicon showcased its We.Stream portable WiFi hotspot, which provides a personal internet connection to companies and individual travellers across over 100 countries around the world
IT solutions company Innova announced that its Cabin-4 solution for cabin crew had saved Turkish airlines 1.5 tonnes of paper every month since it came into operation three years ago
FoxTripper delighted visitors with their interactive moving map, which provides airlines with data based on passengers accessing information about cities they are flying over and browsing and booking activities for when they reach their destination
Onboard retail and payment experts Guestlogix released updates to their data-driven airline commerce and analytics platform, built to help carriers increase onboard sales, drive day-of-travel ancillary revenues and deliver a better passenger experience through personalised and relevant offerings
Representatives from Boeing, Airbus, Norwegian and Turkish Airlines participated in the PTS Seminar Programme, which ran throughout the three days of the show.

The programme also included an interview with Guinness World Record holder for The World’s Most Travelled Man, Fred Finn, who fascinated listeners with his stories based on journeys covering over fifteen million miles.

Archana Sharma, Exhibition Director at Passenger Technology Solutions said: “Our aim in creating Passenger Technology Solutions was to showcase companies that are ‘joining the dots’ between every aspect of the passenger journey to create a truly seamless and personalised experience. We couldn’t have been more pleased with the group of passionate, energised and innovative exhibitors who came onboard for our inaugural show.

“The ideas and products showcased at PTS this year have the power to transform the way airlines operate and reshape every aspect of the passenger experience. We look forward to welcoming an even bigger pool of companies next year and expanding our seminar programme to make PTS a must-attend part of Passenger Experience Week in 2019.”

Next year’s Passenger Technology Solutions event will take place during Passenger Experience Week from 2-4th April 2019 at The Hamburg Messe.

For more information about Passenger Technology Solutions please visit:


Notes to editors

About Passenger Experience Week

Four leading events – the Passenger Experience Conference, Aircraft Interiors Expo, World Travel Catering and Onboard Services Expo and Passenger Technology Solutions – one week, one destination. Delivering content, driving innovation and developing connections to transform your business. Showcasing the latest in cabin interiors, inflight entertainment and connectivity, onboard technology, passenger comfort, catering and travel retail to create the ultimate passenger experience.

Next due to take place from 2-4th April 2019 in Hamburg, the events attract more than 18,000 visitors including 2,000 buyers and decision makers from major full service, regional and charter airlines and rail operators and offers the opportunity to meet face to face with suppliers and manufacturers covering the full spectrum of the industry.

About Reed Exhibitions

Reed Exhibitions is the world’s leading events organiser, with over 500 events in over 30 countries. In 2016 Reed brought together over seven million event participants from around the world generating billions of dollars in business. Today Reed events are held throughout the Americas, Europe, the Middle East, Asia Pacific and Africa and organised by 38 fully staffed offices. Reed Exhibitions serves 43 industry sectors with trade and consumer events. It is part of the RELX Group plc, a world-leading provider of information and analytics for professional and business customer across industries.

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